Job Details

Job Description Job Description Remote After Training | Duluth, GA
Are you passionate about helping people and solving problems? Do you thrive in a fast-paced environment where every day brings something new? RemX is seeking customer-focused Travel Support Specialists to join a growing team supporting travelers with reservations, itinerary changes, and travel assistance.
This is a Direct Hire opportunity offering paid training, career stability, and the flexibility to work remotely after successful completion of training.
Compensation & Schedule
Pay: $20.19/hour
Training Location: Duluth, GA (100% Onsite)
Training Schedule: Monday-Friday, 8:00 AM - 5:00 PM for 14 weeks
Work Arrangement After Training: Remote
⏰ 2nd Shift Schedule: 8-hour shift with start times between 12:00 PM and 2:30 PM and end times between 9:00 PM and 11:30 PM (includes a 1-hour lunch break)
What Youll Do
As a Travel Support Specialist, you will play a key role in providing exceptional service and support to travelers by:
Managing a high volume of inbound calls and written customer inquiries
Assisting customers with travel reservations, itinerary updates, hotel accommodations, and flight changes
Resolving travel-related issues, cancellations, and schedule disruptions with professionalism and urgency
Accurately documenting customer interactions and updating reservation records
Navigating multiple systems while maintaining attention to detail
Delivering outstanding customer experiences while meeting service and productivity goals
What Were Looking For
The ideal candidate enjoys helping others, communicates effectively, and can remain calm under pressure.
Qualifications:
Previous customer service, hospitality, call center, or travel industry experience preferred
Strong verbal and written communication skills
Ability to multitask and work efficiently in a fast-paced, performance-driven environment
Excellent problem-solving and critical-thinking abilities
Strong attention to detail and organizational skills
Comfortable learning and navigating multiple software systems
Proficiency in Microsoft Office and customer management platforms
High school diploma or equivalent required
Remote Work Requirements
To ensure success in a remote environment, candidates must have:
A dedicated, professional, distraction-free workspace
Reliable high-speed internet service (satellite internet and certain wireless providers are not supported)
Ability to attend all onsite training in Duluth, GA
Flexibility to attend occasional onsite meetings or training sessions as needed
Why Join RemX?
✅ Direct Hire Opportunity
✅ Work From Home After Training
✅ Paid Training Program
✅ Stable Schedule with Afternoon/Evening Hours
✅ Collaborative and Supportive Team Environment
✅ Opportunity to Build a Long-Term Career in Travel and Customer Support
If youre a customer service professional who enjoys helping people navigate their travel needs and wants the flexibility of remote work, apply today!