Job Details

Senior E-Billing Specialist

We are looking for a talented person to join our team as a Senior E-Billing Specialist. The ideal candidate will be responsible for all aspects of invoice submissions via e-billing and resolving e-billing issues for the law firm's e-billed clients.

Thisposition has the option to be 100% remote. Pacific and Mountain Time zones preferred.

Primary Job Responsibilities:

• Prepare LEDES files for submission to clients via web-based e-billing systems or via email. Troubleshoot and resolve all errors.
• Assist with e-billing for the firm's more complex clients. Review final invoices for accuracy and data integrity, ensuring that invoices are in compliance with clients' billing guidelines. Ensure that invoices have proper approvals consistent with the firm's policies and procedures.
• Monitor invoice validations, approvals, reductions, and rejections. Research and resolve reduced and rejected invoices. Initiate corrective measures and communicate with billing attorneys and clients, as appropriate.
• Work with clients and third-party vendors to implement new and existing clients for e-billing.
• Provide technical support and customer service to billing attorneys and staff members regarding e-billing implementation processes, submissions, and compliance with clients' billing guidelines.
• Track approved timekeepers and rates and upload new timekeepers and rate increases in the different e-billing systems in collaboration with our pricing team.
• Calculate and submit monthly accruals to clients via multiple e-billing systems.
• Collaborate with the collections team to reconcile accounts.
• Perform other duties as assigned.

Specific Skills Required:

• Experience with the major e-billing systems (Legal Tracker, CounselGO, Brightflag, TyMetrix, Collaborati, BillingPoint, CounselLink, Passport, Legal eXchange, etc.).
• Intermediate Excel required (vLookup and Pivot Tables).
• Proficient with Outlook and AdobePro.
• Ability to think strategically, giving careful attention to detail with a commitment to quality and accuracy and maintaining a focus on priorities while meeting strict deadlines in a fast-paced and high-volume environment.
• Ability to take the initiative and have a proactive work style. Must be able to exercise proper judgment with solid analytical and problem-solving skills.
• Ability to work independently but also contribute to a cohesive team environment.
• Excellent interpersonal, written, and oral communication skills with attorneys, staff, vendors, and clients are needed. Ability to maintain confidential information. Willingness to learn and develop new skills.
• Flexibility to work overtime as required.

Specific Skills Preferred: Experience with the eBilling Hub and Elite 3E. Experience with minor e-billing systems.

Experience and Education: Requires a minimum of five years' experience with legal e-billing. AA or BA degree preferred.