Job Details

Work From Home Bilingual (Spanish) Senior Customer Service Coordinator Collections

Are you looking for a challenging role that includes the convenience of working virtually at home? Candidates must live within a 100?mile radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

About Capital One

The best people listen and then say, How can I help? Thats what we do at Capital One. Its how we take care of our customers and how were changing banking for good with compassion and real solutions. Money can be stressful; getting help shouldnt be.

Your Voice is Our Voice

We invest heavily in learning and development. Successful associates at Capital One will:

• Demonstrate the ability and willingness to learn.
• Possess strong attention to detail, a positive attitude, and flexibility.
• Exhibit a customer?focused empathy.
• Communicate effectively with peers, management, and customers.
• Exercise good judgment and independent decision?making.
• Problem?solve individual issues, guide coworkers, and identify trends.
• Demonstrate exceptional listening, questioning, call control, and de?escalation techniques.
• Proactively manage time and organizational skills.
• Display dependability with a solid attendance record.

Learn About the Role

Senior Customer Service Coordinators at Capital One are tasked with providing the best customer service. Your responsibilities include:

• Advocate for customers, problem solve, and own issue resolution while complying with regulations.
• Investigate customer concerns, implement process improvements, and report trending issues.
• Support other customer service advocates, guiding them to the right resources.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Customer Service or Call Center experience.
• At least 1 year of experience using Google Suite or Microsoft Office.
• Bilingual in Spanish and English.

Preferred Qualifications

• At least 4 years of Customer Service or Call Center experience.
• At least 1 year of experience in the Financial Industry.
• At least 1 year of Collections experience.

Work from Home Technology Requirements

• Secure home office environment free from background noise and distractions.
• Reliable private internet connection (not cellular data or hotspot).

1. Private network that is password protected where you have ownership or line?of?site sight to all devices.
2. Internet service must be provided by Cable or Fiber ISP.
3. Hotspots and satellite services are prohibited.
4. ISP download speeds on VPN must be at least 5?Mbps (10?+?Mbps preferred).
5. To validate speeds, test via Google Speed Test.

Work from Home Location Requirements

• Candidates must live within 100?mile radius of one of the listed zip codes and be able to report in person when required.
• We cannot consider applicants who do not meet the internet access requirements or who live outside the 100?mile radius (including California).

Your Wellbeing is Our Priority

• Day?1 coverage for Medical, Dental, Vision and Prescription, plus FSA, Life and Disability Insurance, and mental wellness support.
• 401(k) and Stock Purchase Plan.
• Flexible schedule options, paid time off, paid training, tuition reimbursement, and backup childcare.

Were United as One

Together, were on a journey to create a more equitable future for all. We believe that diverse perspectives are valuable for everyone. Learn more.

Our Next Chapter? Its Yours to Write.

Individually and collectively, we impact millions of people and shape the future of banking. Learn about our values, work and culture: here.

At Capital One, we strive to attract the best people to give them the opportunity to be great. Rich D. Fairbank, Chairman, Founder and CEO

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full?time annual salaries for this role are listed below, by location. Salaries for part?time roles will be prorated based on the agreed number of hours to be regularly worked.

• Plano, TX: $49,774 $49,774
• Chesapeake, VA: $49,774 $49,774
• Tampa, FL: $49,774 $49,774
• Lincoln, NE: $49,774 $49,774
• Las Vegas, NV: $49,774 $49,774
• Wilmington, DE: $49,774 $49,774
• Richmond, VA: $49,774 $49,774
• St. Cloud, MN: $49,774 $49,774

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Employment Opportunity

Capital One is an equal opportunity employer (EOE, including disability/veteran) committed to non?discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug?free workplace. Capital One considers qualified applicants with a criminal history in a manner consistent with applicable laws regarding background inquiries.

If you need accommodations, please contact Capital One Recruiting at 1?800?304?9102 or via email at ...@capitalone.com. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations.

For technical support or questions about the recruiting process, contact ...@capitalone.com.

Capital One does not provide, endorse, nor guarantee and is not liable for third?party products, services, educational tools, or other information available through this site.

Capital One Financial is made up of several different entities. Positions posted in Canada are for Capital One Canada; in the United Kingdom for Capital One Europe; in the Philippines for Capital One Philippines Service Corp. (COPSSC).