Job Details

Bilingual Customer Service Representative - Spanish, English

Duration: 3 months contract-to-hire

Location: 100% Remote | Candidates must be candidates must reside within an hour of one of these locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN

CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.

The department is open Monday - Friday from 8:00AM - 11:00PM EST, regardless of timezone. The shift they will be working will be provided at the end of training.

This is a 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.

Qualifications:

• Call Center Customer Service, inbound calls required (no telesales or collections) required.
• Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.
• Must have empathy and strong problem solving skills.
• Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.

Preferred qualifications:
HS Diploma or GED
Fluent in Spanish, both written and verbal
2 years of customer service experience in a call center is required
Healthcare industry experience a plus
Strong Call Center Customer Service experience (Inbound calls)
Medical background helpful

Please apply with your interest. You may also reach out to me at ...@alphambe.com
Thank you!