Job Details

Overview

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business today and in the future.

The Director of Account Management is responsible for leading a team of Account Managers focused on driving customer retention, growth, and long-term strategic partnerships. This leader ensures that customers realize maximum value from their investment, while aligning account strategy with company revenue objectives. The Director partners cross-functionally with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience and achieve company growth goals.

Key Responsibilities

• Strategic Leadership Develop and execute the overall account management strategy to achieve retention, upsell, and cross-sell targets.

• Strategic Leadership Lead and mentor a team of Account Managers, ensuring alignment with company objectives and professional growth.

• Strategic Leadership Drive consistent account planning and pipeline management across the team.

• Customer Growth & Retention Oversee execution of customer account strategies to maximize Net Revenue Retention (NRR).

• Customer Growth & Retention Ensure customer satisfaction through proactive engagement, issue resolution, and executive-level relationship management.

• Customer Growth & Retention Identify and pursue opportunities for customer expansion, including upsell of new solutions and cross-sell into additional business units.

• Cross-Functional Collaboration Partner with Customer Success, Professional Services, and Product teams to deliver value and ensure adoption of solutions.

• Cross-Functional Collaboration Align with Sales leadership on territory planning, forecasting, and joint account strategies. Collaborate with Marketing and Enablement to provide Account Managers with the tools and resources needed to succeed.

• Operational Excellence Define, track, and report on key account management metrics, including retention, expansion, and pipeline performance.

• Operational Excellence Implement scalable processes, playbooks, and tools that improve team efficiency and customer outcomes.

• Operational Excellence Foster a culture of accountability, collaboration, and continuous improvement within the Account Management team.

Knowledge, Skills and Abilities

• Proven ability to lead and scale account management or customer success teams in a SaaS or enterprise software environment.

• Strong strategic thinking and execution skills, with experience managing multimillion-dollar account portfolios.

• Excellent executive presence and communication skills; ability to influence C-level stakeholders internally and externally.

• Data-driven decision maker with strong business acumen and ability to translate insights into action.

• Strong collaboration and leadership skills with a history of cross-functional success.

Requisite Education and Experience / Minimum Qualifications

• 10+ years in account management, customer success, or sales leadership, including 3+ years leading teams.

• Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred.

• Bachelors degree in Business, Technology, or related field; MBA preferred.

Compensation and Benefits

The U.S. annual on-target earnings (OTE) range for this full-time position is between $280,000 and $380,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including the candidates work location, job-related skills, experience, and education.

The talent and dedication of our employees are at the core of DataRobots journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees well-being at the core. Heres what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. Wed love to have a conversation with you and see if you might be a great fit.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labors EEO poster and EEO poster supplement for additional information.

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