Job Details

Vice President, Salesforce Program

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. To learn more, please see Cengage Group's inclusion and belonging.

The Vice President, Salesforce Program will lead the enterprise-wide Salesforce strategy, architecture, and execution across Cengage Group. Reporting to the CIO, this role will oversee all aspects of Salesforce platform delivery, governance, and innovation. With deep expertise across Salesforce cloud platforms and enterprise application integration, the VP will drive transformational initiatives that align technology with business objectives, enhance customer experience, and ensure scalable, compliant solutions. This leader will partner closely with executive stakeholders across business units and build a high-performing Salesforce organization capable of delivering continuous value.

Key Responsibilities

Salesforce Strategy & Innovation

• Establish and execute the enterprise-wide Salesforce vision and roadmap, aligning platform strategy with business objectives and transformation goals.
• Lead the planning and implementation of Salesforce initiatives to ensure they deliver measurable value and support long-term scalability.
• Champion innovation through Salesforce multi-cloud capabilities, AI, automation, and advanced analytics to optimize business processes and enhance customer satisfaction.
• Foster strategic partnerships with business leaders, vendors, and system integrators to support scalable, compliant, and business-aligned Salesforce solutions.
• Consistently work with abstract ideas and complex enterprise-wide scenarios requiring deep knowledge of Cengage's business model, technology landscape, and competitive environment.

Functional & Technical Oversight

• Oversee functional and technical Salesforce teams across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom platform development, ensuring architectural integrity and performance optimization.
• Promote scalable, modular architecture and clean configuration principles, integrating Salesforce with enterprise systems and data platforms as appropriate.
• Establish governance for solution design, development standards, testing protocols, release management, and vendor collaboration to ensure seamless delivery and support.

Business Partnership & Enablement

• Act as a key advisor to business leaders, translating strategic goals into scalable Salesforce solutions that drive business outcomes.
• Drive process optimization and digital enablement across sales, marketing, service, and customer experience functions.
• Manage strategic relationships with Salesforce, system integrators, AMS providers, and third-party vendors.
• Evaluate and select complementary tools and platforms to enhance Salesforce capabilities and ensure long-term scalability.
• Build and lead a multi-sourced Salesforce delivery team (onshore, offshore, contractors, FTEs), fostering a culture of innovation and accountability.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 15+ years of experience in enterprise technology leadership, including 5+ years leading large-scale Salesforce programs.
• Proven success in delivering multi-cloud Salesforce implementations and enterprise application integration.
• Deep understanding of Salesforce architecture, governance, and platform capabilities.
• Salesforce Administrator (ADM201) certification required; additional certifications preferred.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

Cengage Group is aware of an increase in targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf of Cengage Group. Note that Cengage will always interview candidates via live in-person meetings, phone calls, and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.