Job Details

Remote Case Manager

Adecco Healthcare & Life Sciences is hiring a remote Case Manager for our Pharmaceutical partner in Cambridge, MA. The anticipated hourly wage for this position is between $54 and $55.49. Hourly wage may depend upon experience, education, geographic location, and other factors. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, Daily Pay, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Fully Remote Must be flexible and able to work both shifts as needed Should be comfortable working either 9:00 AM - 5:00 PM or 11:00 AM - 7:00 PM (EST) depending on business needs 40 hours per week Must be available to travel for initial onsite training

Position Summary

The Case Manager - Operations serves as a key operational support role within Patient Support Services department, focused on executing internal processes and ensuring operational consistency in therapy access services. This role combines organizational skills, attention to detail, and operational knowledge to support day-to-day case management activities. As an essential internal resource, the Case Manager plays a crucial role in maintaining program efficiency, adhering to compliance standards, and supporting mission to improve access to therapy. In this operational position, you will support case management operations, maintain operational documentation, and collaborate with cross-functional teams to ensure smooth service delivery. Your work directly impacts operational effectiveness by executing established workflows, maintaining data quality, and supporting internal processes. This role requires strong organizational abilities, attention to detail, and familiarity with operational procedures within a regulated environment.

Key Responsibilities

Operations Support

• Execute standard operating procedures for case management workflows
• Maintain operational documentation and records
• Support quality control measures to ensure consistent service delivery
• Identify and report operational challenges or inconsistencies
• Assist in maintaining system configurations and operational documentation

Operational Execution

• Follow established case management processes and procedures
• Ensure accurate and timely execution of operational tasks
• Maintain organized records of operational activities
• Support the implementation of operational changes as directed
• Assist in tracking operational metrics and key performance indicators

Quality Assurance & Compliance

• Adhere to quality standards and operational guidelines
• Follow regulatory requirements and company policies in all operational activities
• Support documentation efforts for audit readiness and compliance reporting

System Utilization

• Utilize case management platforms effectively for daily operations
• Follow established protocols for system use and data entry
• Report system issues or inconsistencies to appropriate teams
• Assist in maintaining system documentation and operational guides

Documentation & Knowledge Management

• Maintain accurate and up-to-date operational records
• Follow established documentation practices for workflows and processes
• Contribute to the development of operational reference materials
• Assist in creating and updating standard operating procedures

Required Qualifications

Education

• Bachelor's degree required

Experience

• Minimum 2-4 years patient-facing role experience in case management, reimbursement, or patient advocacy
• Demonstrated experience in following complex operational procedures
• Track record of maintaining accurate records and documentation
• Experience working with operational systems and databases

Technical Skills

• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Familiarity with CRM systems and operational platforms
• Strong attention to detail and data entry accuracy
• Basic understanding of operational workflows and procedures

Core Competencies

• Excellent organizational and time management skills
• Strong communication and interpersonal abilities
• Ability to follow detailed instructions and procedures
• Commitment to accuracy and quality in operational execution
• Adaptability to changing operational requirements

Preferred Qualifications

Specialized Experience

• Experience in pharmaceutical or healthcare operations
• Background in customer service or support roles
• Familiarity with healthcare industry regulations
• Experience with Salesforce or similar CRM platforms

Systems & Technology

• Basic understanding of database management
• Familiarity with quality management systems
• Experience with document management systems

Core Competencies & Skills

Attention to Detail: Ensures accuracy in all operational tasks and documentation

Organizational Skills: Effectively manages multiple tasks and priorities

Communication: Clearly conveys information both verbally and in writing

Teamwork: Collaborates effectively with cross-functional teams

Adaptability: Adjusts to changing operational needs and processes

Problem-Solving: Identifies and reports operational issues effectively

Time Management: Efficiently manages workload and meets deadlines

Compliance Orientation: Adheres to regulatory and company policies

Success Metrics

Consistent adherence to standard operating procedures

Accuracy and timeliness of operational task completion

Quality of documentation and record-keeping

Effective utilization of operational systems and tools

Contribution to team operational goals and objectives

Compliance with quality and regulatory standards

Positive feedback from cross-functional team members

Travel Requirements

Minimal travel expected, primarily for occasional team meetings or training sessions

Reporting Structure

Reports to: Senior Director Operations and Case Management

Direct Reports: None

Pay Details: $54.00 to $55.49 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled