Job Details

About our group

Our team is a dynamic and highly motivated group who own the product demand planning and fulfillment for assigned key accounts. World class operational excellence is a cornerstone of success, and the Sales Operation Analyst will play a critical role in ensuring operational and financial success for Seagate.

About the role - you will

We are seeking a highly skilled and motivated Demand Supply Account Manager to join our dynamic team. This candidate will manage one or several large Cloud Service Provider accounts. This individual must understand the customers I/T and business objectives, priorities, requirements, and challenges, and will add value by implementing Seagate's strategy.

This individual will help drive business performance across Seagate Cloud and support the portfolio mix to optimize profitability including plans for the accounts to deliver results through the fiscal year and beyond by understanding the short- and long-term demand dynamics of the customer.

This individual will act as a customer advocate within Seagate and will build and develop relevant customer relationship networks with key influencers and decision makers. A successful candidate will be responsible for managing the balance between supply and demand to ensure optimal inventory levels, minimized costs, and meeting customer satisfaction targets.

This role involves close collaboration with sales, production, and logistics teams to forecast demand, plan supply, and monitor performance metrics. Key responsibilities include:

• Demand Forecasting: Develops and maintain accurate demand forecasts using historical data, market trends, and customer and sales input.
• Develops and maintains a successful co-planning process.
• Analyzes customer demand, purchase orders and backlog on a daily/weekly basis. Identifies problem areas and drive appropriate customer engagement and internal functional groups to correct.
• Engages with customers to identify opportunities.
• Identifies and helps the sales team develop opportunities for short, mid, and long-term successes.

• Supply Planning: Creates supply plans that meet consensus demand forecasts, ensuring optimal inventory levels and minimal stockouts or overstock situations.
• Coordinates with production and procurement teams to align demand plans with manufacturing capabilities and supplier lead times.
• Synchronize demand and supply plans.

• Inventory Management: Monitors inventory levels and implements strategies to improve inventory turnover and reduce excess inventory.
• Identifies and resolves discrepancies between actual inventory and system records as needed.

• Performance Analysis: Analyzes KPIs such as forecast accuracy, forecast churn, aged inventory and customer service levels measured by customer scorecards and feedback.
• Prepares and presents regular reports to senior management on demand and supply performance.
• Contributes to internal reviews connected to demand and sales planning.
• Utilizes Seagate tools and processes for customer advocacy and satisfaction.

• Customer Relationship Management: Develops and maintains a professional relationship network within the account to maximize efficiency and effectiveness for Seagate.
• Serves as the primary point of contact, ensuring that the customer demand and supply needs are met.
• Works closely with customers to understand their demand patterns and adjust supply plans accordingly.
• Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with storage solutions.
• Positions Seagate's strategy and solutions to demonstrate Seagate's importance to the customer's business.
• Provides feedback into other Seagate organizations and coordinates with other customer-facing Seagate teams to improve the customer experience.

• Process Improvement: Continuously reviews and improves demand and supply planning processes to enhance efficiencies and overall effectiveness.
• Implements best practices and leverages technology to automate and streamline planning activities.

• Cross-Functional Collaboration: Works with sales, marketing, production, procurement, and logistics to ensure alignment and effective communication.
• Acts as a project manager of the account, coordinating actions, owners, and dates to drive critical activities forward.

About you

• Results Driven: Shows strong will to win, persistence, and clear results orientation.
• Strategic Planning: Articulates a vision for the future and a path to achieve it in an account business plan aligned with Seagate strategy.
• Continuous Learning: Actively pursues ongoing learning.
• IT Industry Acumen: Keeps knowledge of cutting-edge IT industry developments and trends relevant to customers.
• Seagate Portfolio Knowledge: Understands Seagate products, solutions, and services, and their value propositions.
• Team Leadership: Leads teams in a complex matrix organization, including dispersed and indirect team members.
• Network/Relationship Building: Builds strong professional relationships and leverages networks.
• Two-way Communication: Listens actively and articulates value propositions and plans clearly.
• Influencing and Negotiating: Uses influencing and basic negotiation techniques.
• Business Acumen: Understands how business parts interoperate and how actions impact results; reads financials and applies to planning.
• Operational Excellence: Demonstrates predictability and excellence in operations.
• Integrity: Acts with integrity under pressure.
• Vertical/Industry Knowledge Preferred: Understands customer industry, architecture, and partner ecosystem to guide digital journeys.
• Additional Skills: Accountability, Active Learning, Active Listening, Assertiveness, Collaboration, Customer Experience, Financial Acumen, Growth Mindset, and other listed capabilities.

Your experience includes

• Extensive experience in demand planning, supply chain management, or a related field.
• Proficiency in demand forecasting and supply planning software (e.g., SAP, Oracle, JDE).
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Strong problem-solving skills and the ability to make data-driven decisions.
• Knowledge of industry best practices and trends in supply chain management.
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field or equivalent experience.

• Preferred Skills: Certification in supply chain management (e.g., ASCM CPIM, ASCM-CSCP); experience in Supply Chain, Inside Sales and/or Account Management; proficiency in data analysis tools (Excel, SQL, Tableau).

Location

Remote United States; this is a fully remote opportunity. Seagate offers virtual employment in the following states and provides a base salary range of $106,000 - $154,000, depending on location and other factors. Benefits include medical, dental, vision, life insurance, disability, 401(k), employee stock purchase plan, HSA, and other paid time off details. Travel up to 10%.

Location: Remote United States | Travel: Up to 10%