Job Details

The position is described below.

If you have a disability and need assistance with the application, you can request a reasonable accommodation by sending an email to Accessibility (...@crcgroup.com?subject=Accommodation request)

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st Shift (United States of America)

Please review the following job description:

This is a remote role; however, due to in-person presentations, successful candidates must be able to travel around Georgia and Florida.

The role is responsible for managing the broker experience throughout the new build and renewal process. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions.

Our teams are able to collaborate using video and screen sharing technology, which means you'll feel like youre part of the team while also enjoying the convenience of working from home.

Key Responsibilities

• Collaborate with all pre- and post-sale/service groups to manage broker experience as a point of contact throughout new build and renewal processes implementation.
• Conduct initial training and intake meetings with sales, brokers, BenAdmin to review necessary information for carrier installations and implementation assessment.
• Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings.
• Demonstrate adaptive training styles to target audiences capabilities/skills during regular client trainings and demos.
• Analyze clients business needs and pain points and address them through promotion of technology solutions available within the market to elevate their business growth.
• Continuously monitor, document updates, and evaluate a brokers group build progress via internal tools and provide update communications as outlined through the entire build process.
• Works as a willing partner with each respective department to enhance the brokers experience with each case; participates in projects and meetings as requested.
• Provide superior customer service to internal and external customers in all encounters that is timely, thorough, and appropriate.

Education and Experience

• Bachelors Degree in technology-based field or equivalent industry experience
• 3+ years of previous experience with BenAdmin technology software
• 3+ years of related experience in fields of Health Insurance, BenAdmin, broker agency, carrier and benefits insurance.

Certifications, Licenses, Registrations

None

Functional Skills

• Outstanding verbal and video presentation skills
• Positive attitude toward customer service
• Ability to professionally articulate clearly conversationally and compose clear, concise, professional correspondence and response letters/emails to internal and external clients.
• Ability to work in a team environment and build strong cross-functional relationships.
• Competent PC skills, proficiency in MS Office products and web browsers

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law ( Pay Transparency Nondiscrimination Provision E-Verify (