Job Details

Support Services Coordinator

New Horizons is a non-profit organization that has been supporting individuals with intellectual disabilities in Lake Havasu City for almost 50 years. We pride ourselves in community integration with the support we provide through various programs, which include, eight residential settings, day programs, habilitation, and group supported employment.

Responsible for the coordination and follow-up of programs and services necessary to fulfill the goals and objectives as identified in the Person-Centered Service Plan. Responsible for the follow-up through direct observation, to ensure program plans and program management procedures are followed and implemented as required. Direct participation in PCSP and Behavior Plans. Responsible for the supervision of residential supervisor, and employees and overseeing operations of the residential programs. Responsible for a variety of tasks, to ensure the safety and welfare of members in compliance with the Arizona Department of Economic Security - Division of Developmental Disabilities (DES-DDD) and the Arizona Department of Health Services (DHS) Licensure. Provide all aspects of supervision through verbal and written administrative guidance to employees.

- Advocate for members to ensure their best interests are held foremost in all decisions and actions directly affecting their lives.

- Serve as primary contact to members, parents/guardians, employees, and other agencies to provide information and support to ensure the members needs are adequately met.

- Assist with intake procedures to involve the collection of medical and psychological records, consent and release of information, and any other financial/legal documentation required to permit the member to enter New Horizons.

- Assist in initial planning to involve assessment of current skills and placement in the most appropriate program area(s).

- Orientate members to facilities, facilitate the development of PCSP, collect and dispense information, facilitate family/guardian contact, and coordinate all correspondence/requests to/with DES-DDD.

- Schedule, coordinate, facilitate, and obtain a copy of the document for all PCSP meetings.

- Ensure all assigned components of the Annual PCSP are completed for presentation to the members team.

- Follow along and advocate for member services within the program(s) and for those who have matriculated through New Horizons.

Support Services:

- Maintain and update complete, accurate, and current information in Confidential Files in accordance with DES-DDD Licensure, and New Horizons Administrative Policies.

- Review and provide follow-up on Incident Reports. Report all Serious Incidents (SIR) to appropriate New Horizons personnel in a timely manner.

- Responsible for prompt reporting of all Hospital Admissions, Emergency Physical Intervention Techniques (Prevention & Support), and Serious Incident Report to DDD designated timelines.

- Responsible for updating and maintaining all forms in the electronic lists section and distributing them (as applicable).

- Monitor ledgers to ensure adequate funds are available. Request checks/funds to purchase needed items and services for members.

- Maintain and update Member Inventory Form.

- Responsible for coordinating home visits and recreational events.

- Ensure each members birthday is celebrated with housemates, family members, and friends as desired.

As assigned, responsible for cost comparing, coordinating, and/or purchasing of members personal belongings and for submitting receipts within 24 hours to the Sr. Director of Operations.