Job Details

Job Title

Supervisor, Table Games

Description

Summary: Responsible for the overall supervision and operations of the assigned section and/or pit with decision making authority in absence of a Director of Table Games.

Essential Duties & Responsibilities:

• Directly supervises dealers.
• Monitors the performance of subordinates, ensuring adherence to departmental policies and procedures.
• Ensures game protection is utilized.
• Inspects cards and equipment to be used in games to ensure they are in good condition.
• Monitors to ensure that team members provide prompt and courteous guest service while maintaining the integrity of the game at all times.
• Maintains knowledge of basic strategy and signs of advantage play.
• Accurately tracks the table drop and monitors player win/loss and table win/losses.
• Reports any major fluctuations of a game to the Director of Table Games.
• Able to resolve guest complaints in such a manner that the integrity of the game is not compromised.
• Maintains proper chip inventory for all tables assigned and determines the need for fills/credits.
• Understands and comprehends all departments policies and procedures.
• Explains and interprets the rules of the games to guests.
• Maintains knowledge and ability to deal all games within the department.
• Coordinates and schedules the opening and closing of all games.
• Verifies and awards jackpots and other promotional winners.
• Must utilize game protection on all games.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

Knowledge, Skills & Abilities:

• Must adhere to all aspects of the Anti-Money Laundering (AML) program and its regulations.
• Must have knowledge of all programs utilized in the pit including player tracking systems.
• Must possess basic mathematical ability.
• Must possess basic computer skills and use of computer programs such as Microsoft Word and Excel.
• Must maintain the ability to deal all games within the pit area.
• Must have the ability to make gambling related decisions and deal with a variety of variables in situations where conflicting information exists.

Qualifications

Qualifications & Requirements:

• Must have dealt at minimum three (3) months.
• High School diploma or GED equivalent preferred.
• Must pass dealer audition and supervisor proficiency test.
• Must be able to speak and hear in order to communicate through spoken word and sentences that others will understand.
• Must present a professional appearance and demeanor at all times.
• Must have flexibility to work various shifts including, rotating shifts, weekends, and holidays.
• Must be 21 years of age.

Physical Demands:

• Must possess sufficient dexterity of hands and wrist that includes but not limited to, deal cards, handle chips continuously.
• The employee is regularly required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The team member must occasionally lift and/or moves up to thirty (30) pounds and push, pull, or drags up to fifty (50) lbs.
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

• Indoor casino environment.
• The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times.
• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members.
• Flashing lights from slot machines and band lighting.

Accessibility:

Restricted

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.